KanKan Support

Contact

Email support@getkankan.com. Please say which device and app version you use. Do not send your whole board. Describe the problem instead.

In the app, you can also choose Report a problem. It shows you the report first. It is sent only if you choose to email it. See Report a problem.

Frequently asked questions

How does sync work?

Sync is optional. It is off until you turn it on in Settings. When on, KanKan keeps your boards in your own private iCloud. This shares them between your iPhone and your Mac. You must be signed in to iCloud on each device. DECEMBER CAPITAL cannot see this data.

If you turn sync off, your boards stay on each device.

How does the subscription work?

KanKan Unlimited is an auto-renewing subscription. Apple handles the purchase, the price and the billing. The price is shown in the App Store before you subscribe. New eligible subscribers can get a 1-month free trial, when Apple offers it. After that, the free plan lets you keep 10 unarchived cards. Done cards count until you archive them. If a subscription ends, all your work stays available. You can still view, edit, complete, archive and export it. You just cannot add or restore cards beyond the free allowance. One subscription works on iPhone and Mac with the same Apple Account.

How do I restore a purchase?

Open Settings in KanKan. Choose "Upgrade to KanKan Unlimited" (or "Manage KanKan Unlimited" if you already subscribed). Then choose Restore Purchases. Use the same Apple Account you bought with.

How do I cancel?

Cancel in your Apple Account subscription settings. On iPhone: Settings, your name, Subscriptions. On Mac: App Store, your name, Account Settings, Subscriptions. KanKan also has a Manage Subscription button. DECEMBER CAPITAL cannot cancel for you, because Apple handles billing.

How do I export my data?

In Settings, choose Export Backup. KanKan makes one file with your boards. You choose where to save it or send it. Keep a copy somewhere safe.

How do I delete my data?

On iPhone, deleting the app removes its data from the device. On Mac, moving the app to the Trash does not remove its data. Delete the folder ~/Library/Containers/com.chrisbates.kankan too (in Finder: Go, Go to Folder). Turn off iCloud Sync on all your devices and reopen KanKan. Then choose Settings → Reset iCloud Data….

What is Agent Access on Mac?

Agent Access is optional and Mac only. It lets AI assistants that run on the same Mac read and change your board. It is a local server on your Mac. You create access tokens in Settings. You can revoke them at any time. It works only while the app is open.